Canada issues a decision regarding travelers

ahmed atef - | World News

The Canadian Transport Authority (CTA) has announced the launch of a new website where all travelers can view the decisions made on complaints regarding air travel.

The Complaints Resolution Office was established in September 2023 in response to amendments made to the Canadian Transport Act, according to the authorities, and this action is a component of it.

Legal eligibility requirements

"Decisions are made for complaints that satisfy the legal eligibility requirements and that haven't been settled directly, through mediation, or with the airline by the passenger," the representative said.

The website was launched on April 30 and would receive updates every three months.

Since the database only has details on the flight number, date, issue, whether the carrier is at fault, and what the authority required, the Transport Authority does not post the complete decision or explanation online.

Passenger compensation

The CTA denied several complaints, but in other cases, the airline was forced to reimburse the passenger or make good on any outstanding balances.

This, in the opinion of aviation passenger rights advocate Gabor Lukash, is insufficient, and it requests that the CTA make the complete ruling available on its website, complete with all the specifics.

But he said, "In this regard, the CTA is required by Article 2 (B) of the Charter of Rights and Freedoms to publish all of these decisions in their full, including their reasoning.

Protection of airline passengers

In Canada, aviation passenger protection legislation specify rights and mandate airline compensation for delays or cancellations; yet, travelers often face difficulties in receiving the compensation to which they are legally entitled.

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