UAE imposes stricter telemarketing rules with fines up to Dh150,000

asmaa - | Arab News

With the introduction of new standards and procedures, the government of the United Arab Emirates has cracked down on telemarketing via phone calls.

UAE Tightens Telemarketing Regulations

The UAE government has introduced stringent regulations on telemarketing via phone calls, implementing new controls and mechanisms aimed at curbing unsolicited calls and protecting consumer privacy. These new regulations include severe administrative penalties for violators, ranging from warnings to hefty fines of up to Dh150,000.

Starting in mid-August 2024, violators will face a graduated scale of penalties. Initially, this might involve warnings, but repeated or serious violations could lead to fines reaching Dh150,000. Additionally, companies found to be in breach of these regulations may face more severe consequences, such as the partial or complete suspension of their activities, cancellation of their business licenses, removal from the commercial registry, disconnection of telecommunications services, and even a ban on accessing telecommunications services in the UAE for up to one year.

The new regulations necessitate that telemarketing companies obtain prior approval from the relevant authorities before they can begin their telemarketing operations. This step is crucial to ensure that companies are compliant with the new rules and to prevent unauthorized marketing activities.

Prohibition on Individual Use

Under the new rules, individuals are expressly forbidden from making marketing calls using phones registered in their own names. Instead, all telemarketing calls must be made from phones that are registered in the name of a licensed telemarketing company. This measure is intended to enhance accountability and traceability, making it easier to identify and penalize violators.

Furthermore, the regulations stipulate strict timeframes for when marketing calls can be made. Telemarketing calls are only permitted between 9 a.m. and 6 p.m., thereby reducing the likelihood of consumers being disturbed during early mornings or late evenings. As it is strictly forbidden to call numbers listed on the Do Not Call Registry (DNCR), This registry allows consumers to opt out of receiving telemarketing calls, providing them with greater control over their privacy.

The regulations also impose specific rules regarding follow-up calls. If a consumer declines a service or product during the initial call, the telemarketer is prohibited from making any follow-up calls. Moreover, if the consumer does not answer the call or ends the call, the telemarketing company is allowed to make a maximum of one call per day to that consumer. These rules are designed to prevent harassment and excessive intrusions into consumers' lives.

These new telemarketing regulations reflect the UAE government's commitment to protecting consumer rights and ensuring a more respectful and controlled marketing environment. By introducing these stringent measures, the government aims to reduce the number of unwanted calls that consumers receive and to ensure that telemarketing practices are conducted in a transparent and accountable manner.

Telemarketing companies operating in the UAE must now navigate these regulations carefully, ensuring that they comply fully to avoid the significant penalties that non-compliance will incur. This will likely lead to a more disciplined and consumer-friendly telemarketing industry in the UAE, aligning with broader efforts to enhance consumer protection and privacy in the digital age.

About Author

asmaa
asmaa
919 Total posts


Read Also

Arab News
Jeddah Airports introduces "Journey 45" campaign to facilitate Hajj pilgrimage

Jeddah Airports has launched a comprehensive campaign called "Journey 45" aimed at educating departing Hajj pilgrims about the procedures for shipping luggage and Zamzam containers.

Arab News
Wizz Air Abu Dhabi Offers 15% Discount on Summer Route Fares

Wizz Air Abu Dhabi has introduced a promotional discount of 15% on bookings made on June 20, applicable for travel between July 1 and July 31. This discount covers a wide range of destinations across Europe, North Africa, Central Asia, and the Middle...

Arab News
Etihad Airways introduces new flights from Abu Dhabi to Jaipur, India

Etihad Airways has inaugurated new flight services connecting Abu Dhabi, UAE, to Jaipur, India, aimed at bolstering connectivity and cultural exchange between the two regions.

Arab News
Saudi Arabia announces resumption of Umrah visa issuance as Haj ends

The Ministry of Haj and Umrah in Saudi Arabia has officially begun issuing visas for Umrah, marking the start of the new Umrah season set to coincide with the month of Muharram 1145 AH (July 19). Pilgrims interested in undertaking this sacred journey...

Arab News
Mohammed bin Rashid Announces Key Decision regarding Dubai Women Establishment

His Highness Ruler of Dubai and Vice President/Prime Minister of the United Arab Emirates, Sheikh Mohammed bin Rashid Al Maktoum, announced Decree No. 39 of 2024.

Arab News
UAE: Etihad Airways Launches 8 New Routes from Abu Dhabi This Month

With the addition of eight new destinations this June, the national airline of the United Arab Emirates (UAE), Etihad Airways, is celebrating a huge boost to its network schedule, bringing the total number of operating routes this summer to 76.

Arab News
UAE clarifies responsibility for traffic fines during driving license training

Driving instructors play a pivotal role in shaping the skills and habits of new drivers, ensuring they navigate roads safely.

Arab News
Abu Dhabi firms: closure, fines up to Dh10,000 for illegal influencer contracts

The government of Abu Dhabi has issued a directive requiring all emirate-licensed firms to adhere to certain regulations concerning collaborations with social media personalities.

Arab News
UAE Issues Warning Against New Loan Scams and Fake WhatsApp Job Offers

Online scammers have become increasingly active, developing new tactics to defraud unsuspecting victims.

Arab News
The UAE announces new conditions for issuing a virtual work visa

The Federal Authority for Identity, Citizenship and Customs in the UAE announced the new conditions for obtaining a one-year, renewable work visa for self-employed individuals who wish to live and settle in the UAE.

Arab News
The UAE clarifies cases of canceling annual leave for employees

The UAE government has specified the cases in which the annual leave of employees in the UAE is canceled by the person in charge.

Arab News
UAE airlines announces the launch of new flights to over 40 cities

UAE-based airlines have significantly expanded their global networks this year.

Arab News
Air Arabia launches New Sharjah to Poland Flights

Sharjah Airport and Air Arabia have announced the commencement of direct flights from Sharjah to the Republic of Poland, marking a significant enhancement in travel options for customers.

Arab News
UAE announces expected dates for the next holiday in 2024

Based on a timetable issued by the UAE Cabinet, citizens will have the opportunity to celebrate at least thirteen public holidays in the year 2024.

Arab News
Dubai Mall to Implement a New Paid Parking System from July 1

Dubai Mall has announced a new paid parking system in partnership with Salik Company, set to commence on July 1.

Arab News
Dubai Residents Concerned as Rent Hikes Prompt Illegal Evictions

In Dubai, a growing concern has emerged over illegal evictions compounded by escalating rental costs.

Arab News
UAE: 50% Salary Hike, Extra Day Off for Employees for Eid Al Adha

Under UAE labor law, employees required to work during public holidays, including Eid al-Adha, are entitled to specific benefits. Article 28(2) of the Employment Law clearly outlines that employees must receive either compensatory leave or additional...

Arab News
Saudi Arabia: Over 2,700 cases of heat exhaustion, sunstroke recorded during Haj

Authorities have observed a serious increase in heat-related ailments following one of the world's largest yearly religious gatherings. Heat exhaustion and sunstroke affected 2,764 people in just one day, requiring immediate action to protect...

Arab News
UAE Schengen visa delays: Steps to secure your Europe entry permit

Europe's cooler climates, fairytale castles, and majestic snow-capped mountains make it an irresistible destination for travelers. Before indulging in Western delights, a crucial step is securing a Schengen visa. This guide aims to streamline...

Arab News
UAE Police caution motorists to avoid texting while driving for safety reasons

Officials are advising drivers on Sunday, June 16, not to send and receive Eid greetings while behind the wheel.

Arab News
UAE: BAPS Hindu Mandir extends Eid hours; as visitors reaches 1 million

The BAPS Hindu Mandir in Abu Dhabi, celebrated as the first traditional stone temple in the Middle East, recently achieved a significant milestone, welcoming its one-millionth visitor.

Arab News
UAE: Sharjah announce increase in inter-city buses for Eid celebrations

The Roads and Transport Authority (RTA) of Sharjah plans to improve its intercity bus services to handle the expected surge in passenger traffic during the Eid Al Adha festival, which begins on Saturday, June 15 and continues until Monday, June 18.

Arab News
The UAE announces a reduction in working hours starting tomorrow and a fine 50,000 dirhams for violators

The Ministry of Human Resources in the UAE announced new amendments to working hours for workers during the coming period, which are scheduled to be implemented starting tomorrow, Saturday, June 15, 2024. It also announced huge financial fines for...

Arab News
Dubai Court: A European woman was deported from the UAE for beating a policeman

The Dubai Court in the United Arab Emirates ordered that a woman of a European nationality be punished with imprisonment for a period of 3 months, in addition to her deportation from the Emirates, for assaulting a policeman by beating her.

Arab News
RTA UAE announces free parking hours during Eid Al Adha holiday 2024

Free parking in some places in the United Arab Emirates during the Eid Al-Adha holiday, during the period from June 16 to 18, according to what was announced this morning by the General Authority of Roads and Transport in the United Arab Emirates.

Arab News
UAE Police foil an international cyberfraud gang & seize Dh3 million in Sharjah

In a recent development, Sharjah Police have successfully apprehended a group of five individuals involved in a sophisticated cyber fraud scheme.

Arab News
UAE Authority shuts down restaurant over dirty refrigerators & kitchen equipment

In a significant development concerning food safety in Abu Dhabi, Khushab Darbar Restaurant, located in Mafraq Industrial City, faced closure due to multiple hygiene violations.

Arab News
Dubai court sentence woman to jail and deportation for assaulting police officer

In a recent legal case at Dubai Criminal Court, a 21-year-old Ukrainian woman faced charges of physical assault following an altercation involving a police officer at a nightclub in Jumeirah Beach Residence on January 1.

A UAE court ordered a woman to pay 5,000 AED fine for drug use