Dubai announces elimination of "'lazy operator syndrome" at Al Maktoum airport

asmaa - | Arab News

The forthcoming Al Maktoum International Airport in Dubai aims to revolutionize airport operations, prioritizing efficiency and passenger experience. 

Al Maktoum International Airport

Paul Griffiths, CEO of Dubai Airports, envisions a departure from traditional airport norms, emphasizing the restoration of travel intimacy and the elimination of legacy procedures. Speaking at the International Air Transport Association's (IATA) annual general meeting in Dubai, Griffiths criticized the existing practice of funneling all passengers through a single security and immigration point as a symptom of what he termed the "lazy airport operator syndrome." This approach results in queues, extensive walking distances, and wasted time.

Griffiths outlined a new paradigm for airport design, with the Al Maktoum International airport set to become operational within a decade. The airport will employ a re-engineered approach, featuring multiple security and passport control points distributed throughout the facility to alleviate congestion and streamline the passenger journey. Griffiths emphasized that passengers will no longer endure queues for travel-related formalities, as the airport will leverage innovative techniques and technologies to ensure a seamless experience.

Incorporating cutting-edge technology will be pivotal to the airport's design, with flexibility being a key consideration to accommodate rapid technological advancements. Griffiths acknowledged the challenge of integrating unforeseen technological developments into the airport's infrastructure but expressed confidence in making substantial progress in this regard. Sustainability will also be a central focus, with plans to explore alternative modes of personal mobility and harness solar energy to power the airport. Griffiths highlighted the abundant solar energy resources in the UAE and proposed innovative energy storage solutions, such as cooling water and storing it underground for nighttime use in building cooling systems.

The emphasis on sustainability aligns with Dubai's broader commitment to environmental stewardship and energy efficiency. By leveraging renewable energy sources and implementing innovative energy management techniques, the new airport aims to minimize its environmental footprint while enhancing operational resilience. Griffiths underscored the importance of forward-thinking design principles in creating a 21st-century airport that prioritizes passenger comfort, efficiency, and sustainability.

By leveraging renewable energy sources and implementing innovative energy management techniques, the new airport aims to minimize its environmental footprint while enhancing operational resilience. Griffiths underscored the importance of forward-thinking design principles in creating a 21st-century airport that prioritizes passenger comfort, efficiency, sustainability, and operational robustness.

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